This Privacy Policy explains how Clean Wins, operated by Win Top Ltd, collects, uses, stores, and protects your personal data when you use our web platform. It applies fully to all players residing in the United Kingdom. Please read it carefully so you understand your rights and our responsibilities.

What We Collect and Why

When you create an account with us, we collect personal information such as your name, date of birth, email address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under the licensing conditions set by the Anjouan Gaming Authority. During transaction processing, we also collect financial data — including the payment method used and the amounts involved — to complete your requests accurately and to maintain a clear record of account activity.

We may also gather technical data during your sessions on our web platform. This includes your IP address, browser type, device type, and session activity logs. We use this information to keep the platform secure, detect unusual behaviour, and ensure that pages load and function correctly for you. Cookies may be used to remember your preferences and maintain your session while you are logged in. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how parts of the platform behave.

How We Protect and Share Your Data

We take the security of your personal data seriously. All data transmitted between your browser and our servers is protected using 256-bit SSL encryption. Your information is stored on secure servers with restricted internal access — only staff members who require it to perform their duties are permitted to view your data.

We do not sell your personal information to third parties. There are, however, limited and strictly defined circumstances in which your data may be shared externally. These include sharing with payment processors and identity verification services that are necessary to complete transactions and confirm your identity, and disclosures to regulatory authorities or law enforcement bodies where we are legally required to do so. Any third party we work with is required to handle your data in a manner consistent with applicable data protection standards.

You have the right to access the personal data we hold about you, to request corrections if any information is inaccurate, and to ask us to delete your data where there is no lawful reason for us to retain it. To exercise any of these rights, please contact us through our support channels. We will respond to your request within a reasonable timeframe. Please note that certain data may need to be retained for a defined period following account closure or inactivity in order to comply with our regulatory and legal obligations — even after your account is no longer active.

If we make material changes to this Privacy Policy, we will notify you through your registered email address or via a notice on the web platform before the changes take effect. We encourage you to review this page periodically. Continued use of the platform following any update constitutes acceptance of the revised policy.

If you have concerns about how your data is handled that we have been unable to resolve, you may raise a complaint with the relevant data protection authority in your jurisdiction.